Secure transaction rules and payment process

Discover the steps to ensure safe and seamless payments on our platform. Learn about payment methods, security measures, and how to protect your financial data.

Ensure easy and secure transactions.

Follow steps for seamless payments.

Protect your payment information now.

Accepted Payment Methods

Cash on Delivery (COD):Pay in cash when your order is delivered.

Mobile Banking:bKash, Nagad, and Rocket.

Debit/Credit Card Payments:Visa, MasterCard, American Express (processed securely via our payment gateway).

Bank Transfer:Available upon request (please contact our support team before payment).

Payment Security

Your payment information is processed through secure and encrypted channels. We do not store your card or mobile banking details on our servers. All online payments are handled by verified and PCI DSS–compliant payment gateways to ensure your safety.

Order Confirmation

Once payment is completed successfully, you will receive an order confirmation via email or SMS. For Cash on Delivery orders, confirmation will be sent after you place the order on our website.

Pricing and Currency

All prices listed on toyhavenbd.com are in Bangladeshi Taka (BDT) and are inclusive of applicable VAT or taxes, unless stated otherwise. Shipping charges (if applicable) will be added during checkout before final payment.

Failed or Declined Transactions

If your payment fails due to network or gateway issues, please try again or contact your payment provider. If funds are deducted but the order is not confirmed, please email us at toyhavenbd@gmail.com or call+8801304-004499, and we will verify and resolve the issue.

Refunds and Cancellations

Refunds are processed according to our Refund & Return Policy. In case of cancellation before shipment, a full refund will be issued (if prepayment was made). Refunds are typically processed within 7–10 business days after confirmation.

Cash on Delivery (COD) Terms

COD is available for selected delivery locations in Bangladesh. Customers must provide a valid phone number and address. The delivery partner may contact you before delivering the parcel. Failure to respond may result in cancellation.